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We care about keeping your information private. We observe careful data handling practises company-wide.
Minimal government reporting
Aside from cash and cash equivalent (Bitcoin) payments over $9k, most bullion orders require no reporting to the government. We comply only with lawful requests for your information.
You're in control of your data
We've outlined how and why we collect your information and what your options are for managing it. We might have missed a few things and we'll keep updating this page so you can keep informed of changes.
Information collected during your experience
Cookies, language, IP address information are saved on our server. We use this information to keep you logged, provide targeted service and improve marketing efforts.
Names, emails, telephone numbers, addresses, payment and order information may be stored in our systems. We use this information to enable order placement, payment and fulfillment, newsletter subscription, bookkeeping, support, marketing and easier re-ordering.
Emails and voice call details may be stored in our systems. We use this information to provide timely service, improve training, quality and operations.
Options for your personal information
We will be happy to help you update the information you have stored with us at anytime.
Our trusted partners
In order to provide consistent, quality and innovative service, we share information in confidence with a group of trusted firms for payment processing, developing, operations, sales/support and marketing.
In order to serve relevant ads, Google may place cookies or anonymous identifiers in your browser or on your device to understand the types of pages visited, content that you viewed or applications on your mobile device.
See more on anonymous identifiers here.
Based on this information and/or anonymized partner data, Google associates your cookies or anonymous identifiers with relevant interest categories and uses these categories to show interest-based ads.
Google also allows advertisers (including Google) to show you ads based on your previous interactions online or in applications, such as visits to advertisers' websites or applications.
Google's ad serving technology does not allow advertisers to target individual users, so if you are seeing a Google ad for our website on a website outside of Google Search or their Search Partner Network (i.e. you did not directly perform a search), your Google advertising cookie likely contains a category of web users that we are targeting ads to.
Your feedback is extremely valuable to us, as we can use it to adjust our ad serving strategy and provide a better experience for our users.